CAO 185 - OFFICE PROCEDURES

Spring Quarter 2006

Tuesday and Thursday: 4:00 p.m. – 5:50 p.m.,
plus 1 hr/wk lab TBA
Room D120

Instructor:  Ms. Treva Thomas
Office:  Room D124
Office hours:  M = 1:00 – 2:30 p.m.; T, TH = 3:00 – 4:00 p.m.; W = 2:00 – 3:30 p.m.; or by appointment
E-mail:  tthomas@ltcc.edu
Telephone:  541-4660, ext. 237 

Course Description:  A survey and study of the role, responsibilities and skills used by the office employees.  Students integrate the skills and knowledge gained in other office administration classes with topics that have not been covered.  Topics include office communications, correspondence, administrative support, office organization, and career planning.   Advisory:  CAO 173AB and CAO184, or proof of competencies. 

Course Content:  The content of the course will include, but is not limited to:  the role of the office professional, skills needed, how to apply for an office position, and succeeding on the job; office communications, working with other employees, developing good public relations, managing documents; correspondence duties, incoming and outgoing mail, processing mail in the mailroom; administrative support duties, using reference sources, assisting in meetings, financial records, making travel arrangements; office technology, understanding computer hardware and software and other office equipment; time management, prioritizing tasks, and managing stress; and review language skills and proofreading skills. 

Course Outcomes:  Students will be able to:

 ·        evaluate the task, determine appropriate procedures to follow,
     and demonstrate those procedures when given a typical
     administrative assistant task;

·        evaluate the task, assign priority, and demonstrate how the tasks would be completed in the workplace when given a list of tasks to perform;

·        propose appropriate solutions to solve an office human relations problem; and

·        prepare job application documents

Textbook:  Technology & Procedures for Administrative Professionals by Patsy Fulton-Calkins, 12th ed., South-Western Publ. Co., 2002.           

Recommended Reference Book:  How 11:  A Handbook for Office Workers, 11th ed., by Clark & Clark. 

Required Materials:

            Pencil and pen with fine point
    3-ring binder or section in a 3-ring binder
    One computer disk, 3 1/2" high density (1.44 mb) 

Periodical Reading:    There are several periodicals at the LTCC library that contain current articles of interest to office procedures students.  Current and back issues are available for these periodicals: 

                        “Office Hours”
                “Office Pro”
                “Professional Medical Assistant”

 General Business Reading:

Business Week magazine
Daily metropolitan newspaper
Wall Street Journal

 Read five (5) articles during the quarter, one every other week:  Use the form available from the instructor to summarize your reading.  The form is also on disk.  Summaries must be typed.  An article in another magazine (business, news, popular) or newspaper may be used if it relates to the content of this course.  Try to read articles that give you new and current information.  Make a copy of the article and attach to your report.

Attendance:  Regular attendance is expected.  Please review the college attendance policy. 

Grading: 

Accommodations:  Any students needing accommodations should inform the instructor. Students with disabilities who may need accommodations for this class are encouraged to notify the instructor and contact the Disability Resource Center (DRC) early in the quarter so that reasonable accommodations may be implemented as soon as possible.  Students may contact the DRC by visiting the Center (located in room A205) or by phoning 541-4660, ext. 249 (voice) or 542-1870 (TTY for deaf students).  All information will remain confidential.

ASSIGNMENT SCHEDULE 

 Congratulations!

You have successfully completed your Office Procedures course

Last updated: 02/26/2007
Return to top of page                        Return to Treva's Home Page