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For
further information on the Guest Service Academy, please contact
Virginia Boyar, Director of Vocational Education, at boyar@ltcc.edu
or (530) 541-4660, ext. 298.
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Many
organizations throughout the world have lost their focus and don't
realize they are in the service business. Successful firms start
with management and go all the way down to the front-line employees
to educate and train employees on the art of service. It starts
with the management.
~ John Tschohl* |
*Copyright John Tschohl. For FREE newsletter,
or to review previous English or Spanish issues, visit www.customer-service.com