Virginia is the creator of the Guest Service Academy (GSA), co-founder of a regional customer service training company called "FUNdamental Training Solutions," and the Director of Vocational Education at Lake Tahoe Community College. With a background in Industrial/Organizational Psychology and over 15 years of hospitality training experience, Virginia brings her unique sense of humor and insights to all guest service classes. A certified Franklin-Covey facilitator (7 Habits of Highly Effective People, What Matters Most), Virginia is well known in our community for creating fun and meaningful learning experiences for all her students.

Here's what GSA students are saying about Virginia's classes:

"This class was fun and mind-expanding. I can't wait to take more."

"I'm taking away a lot of new ideas. I liked the group interaction and the different techniques to show you how the customer is a human being."

"Loved the fabulous prizes! How refreshing to have fun while you learn."
 
For further information on the Guest Service Academy, please contact Virginia Boyar, Director of Vocational Education, at boyar@ltcc.edu or (530) 541-4660, ext. 298.