Dina Cipollaro has trained thousands of hospitality employees in the art and science of customer service. She is a co-founder of a regional customer service training company called "FUNdamental Training Solutions" and a certificated K-12 teacher in California. Dina graduated from Northern Arizona University and is currently pursuing a Masters degree in Counseling and Educational Psychology at University of Nevada, Reno. Well known for her practical approach to serving guests, Dina is currently an adjunct instructor at Lake Tahoe Community College in the areas of Business Management, Hospitality, and Health. Prior to joining LTCC, Dina was the Training Coordinator at Heavenly Ski Resort.

 
Here's what Dina's students are saying about her classes...

"The instructor was great! I was entertained from the moment I sat down."

"This class was a lot of fun... thanks to the instructor (Dina). She had us laughing and learning at the same time."

"I'm really looking forward to taking more Guest Service Academy classes from Dina."

"Thanks for sharing your energy and insights with us. I had a great time!"
 
For further information on the Guest Service Academy, please contact Virginia Boyar, Director of Vocational Education, at boyar@ltcc.edu or (530) 541-4660, ext. 298.