Courtney Mansell has an extensive employee training background and is a certificated teacher in California and Nevada. Currently an adjunct instructor at Lake Tahoe Community College in the areas of Business and Hospitality, Courtney has facilitated dozens of Guest Service Academy classes. Courtney has a master's degree in Industrial/Organizational Psychology and is a certified Developmental Dimensions International (DDI) training facilitator. Well known in our community for her dynamic approach to guest service training, Courtney has developed a loyal following of students.
Here's what Courtney's students are saying about her classes...

"Courtney really knows her stuff. I was amazed at her understanding of what we go through as employees trying to serve demanding guests."

"The instructor (Courtney) was very outgoing and cheerful. It was a real pleasure to be in her class."

"I liked the way Courtney gently persuaded us to participate in discussions and exercises. The class was a lot of fun!"

"I've been serving customers for years, but Courtney reminded me that even an old dog can learn new tricks. The class was truly excellent!"
For further information on the Guest Service Academy, please contact Virginia Boyar, Director of Vocational Education, at boyar@ltcc.edu or (530) 541-4660, ext. 298.